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Services

Ultimate Solutions after sale services vary according to customer requirement and the governing service contract. The most important services are:

Software Installation Service
Systems Installation

After purchasing software, Ultimate Solution Corporation installs software for the client on time as part of its contract obligation.

To implement software installation there are a number of preparatory requirements that shall be provided by the client, such as providing computers with the required and distinctive specifications, power sources, generator to ensure a continuity of operation when electricity is off, and preparations related to network, and other requirements to ensure the best installation of software.

Then specialist engineer of Ultimate Solutions carries out software installation on the client’s computers in the client’s organization under the supervision of system administrator, who represents the client, according to the contract with the client as well as special procedures for software installation from checking requirements preparations until the client signature of software receipt in case of running and activating computers in all users.

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Training Customer
Users Training

Training is very important task that Ultimate Solutions Corporation gives special care in order to grant user adequate knowledge about software functions and benefits. It is provided through three ways:

Attending applied training courses in any of Ultimate Solutions branches. In such training courses the user is learns what he/she have to learn about the system in highly equipped labs by professional trainers for 20 hours on average.

Training on site via software implementation service.

Ongoing training by providing customer with required information and skills for improving his/her performance during providing technical support.

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Supervising the implementation and configuration of software according to customer
Software Implementation

Software Implementation is distinguished service offered by Ultimate Solutions for clients. The most important benefits of this service are:

Practicing users knowledge and skills directly on Software.

Using workshop method that achieves users interaction.

Ensuring client's safe shifting to use systems on time defined in implementation plan.

Exceeding Software configuration phases, charts building, groups organization, and setting privileges according to business nature with the help of Ultimate Experts supervision.

Granting the clients' employees required trust to make use of systems capabilities.

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Providing technical support
Technical Support

3 Means of Communication to order support:

Request support via internet.

Call Technical Support Dept.

Send official letter asking for support.

3 Options for providing support:

Via internet or phone.

Online/ remote support.

On site support.

3 Steps for providing support:

Receiving notification asking for support.

Providing support in any suitable mean.

Signing the form of solving problems by customers.

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Providing customers with new updates and versions
Solutions Development

Software versions are update through work plans for all new modifications and additions after analyzing them, testing their outputs and applying them on actual work. Ultimate Solutions provide clients with a new version every year on average. Software versions are updated for the following:

To add new requirements for software that have been approved by research and development team.

To add the special requirements of market and new activities.

To make necessary updates for software environment and methods of use.

To overcome any deficiency appeared in previous versions.

Updates are made on limited items and sometimes do not include all software. However, updates are important to clients on the whole. Furthermore, Ultimate Solutions provides a comprehensive version for the applied modules of software and environment of use between every two or three versions. Our clients are provided with these updates in accordance with agreement terms of providing after-sales service.

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Providing consultancy services for our clients
Consultation Service

One of important services in which the client environment is studied and consultation that help in making decision to computerize his business is provided.
Onyx Pro Software, for example, depend on wide options of configuration that suits with the variety of business market activities. Businessman prefer Onyx Pro software in many of different and various sectors.
Ultimate Solutions Corporation provides many consultation services in computerization projects and software development for the clients in business market. The costs of these consultation services and studies are also agreed upon, such as:

Prepare studies for complete or sectorial computerization projects with all qualification requirements.

Design the projects of change and institutional development for business corporations and organizations.

Support the clients shift to computerization by qualifying them to achieve the best use of software.

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